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Privacy Policy

Expedition Seekers

Effective Date: 01 October 2025


This Privacy Policy explains how Expedition Seekers (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you interact with us through our website, booking services and related activities.


1. Scope

This policy applies to all personal information we collect in Australia through:

  • Our website www.expeditionseekers.com.au,

  • Email, phone, or in-person enquiries, and

  • Our trekking and tourism services, including overseas trips to Nepal and other destinations.


2. Information We Collect

Depending on your interaction with us, we may collect:

  • Full name

  • Email address

  • Contact number

  • Payment details (e.g. card or bank information for bookings)

We generally do not collect sensitive information (such as health or religious beliefs). If we ever need to, we will only do so with your consent or where required or authorised by law.


3. How We Collect Information

  • Directly from you when you make an enquiry, booking or payment.

  • Through cookies and analytics tools on our website. Cookies help us improve the user experience but do not normally identify you personally. You can manage cookies in your browser settings.


4. Purpose of Collection

We collect and use personal information to:

  • Provide and manage our trekking and tourism services,

  • Process payments and issue invoices,

  • Communicate about bookings, updates, offers, or important notices, and

  • Comply with legal obligations.

We may send you direct marketing communications. You can opt-out at any time by using the unsubscribe link in our emails or by contacting us.


5. Disclosure of Personal Information

We may share your personal information with:

  • Service providers assisting with website operation, payment processing, or tour arrangements,

  • Overseas partners or guides in destinations such as Nepal, where some data may be accessed.

By providing your information, you consent to this overseas transfer. While we take steps to protect your data, overseas laws may not provide the same privacy protections as Australian law.


6. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

  • Records are stored in secure systems with access controls and encryption.

  • We retain personal information only as long as necessary for our services and legal obligations (generally up to 7 years), after which we securely destroy or de-identify it.


7. Access and Correction

Under the Australian Privacy Principles, you may request:

  • Access to the personal information we hold about you (APP 12), and

  • Correction of any inaccurate, out-of-date or incomplete information (APP 13).

Please email us to make such a request. We will respond within a reasonable timeframe.


8. Complaints

If you have concerns about how we handle your personal information:

  • Contact us (details below) with the specifics of your complaint.

  • We will acknowledge receipt within 5 business days and aim to resolve it within 30 business days.

  • If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Updates to This Policy

We may amend this policy from time to time. Updates will be posted on our website with a revised “Effective Date.”


10. Contact Us

For questions, access requests, or privacy complaints, please contact:


Expedition Seekers

Email: info@expeditionseekers.com.au

Website: www.expeditionseekers.com.au

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